Privacy Policy

1. Introduction

At Home ("we," "our," or "us") is committed to protecting the privacy of individuals who visit our website and use our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

2. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, and property address when you contact us for service inquiries.
• Technical Data: IP address, browser type and version, operating system, referral source, page views, and navigation paths collected automatically when you visit our website.
• Service-Related Information: Details about your property, the nature of the service requested, and communication records between you and our professionals.
• Cookies and Tracking Technologies: We use cookies and similar technologies to improve your experience. You can control cookie preferences through your browser settings.

3. How We Use Your Information

We use collected information for the following purposes:

• To facilitate communication between homeowners and service professionals
• To process and respond to service inquiries and support requests
• To improve our website functionality, content, and user experience
• To maintain internal records and comply with legal obligations
• To detect, prevent, and address technical issues or security threats

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information in the following limited circumstances:

• Service Providers: With vetted professionals assigned to your service request, limited to information necessary to perform the work.
• Legal Requirements: When required by law, court order, or governmental regulation.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate safeguards for your data.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encrypted data transmission, access controls, and regular security assessments. However, no method of electronic storage or internet transmission is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Service records are typically retained for a period consistent with statute of limitations requirements in the relevant jurisdiction.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right to access the personal information we hold about you
• Right to request correction of inaccurate or incomplete data
• Right to request deletion of your personal data
• Right to object to or restrict certain processing activities
• Right to data portability where technically feasible

To exercise any of these rights, contact us using the information provided on our Contact page.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any external site you visit.

9. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us so we can promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The revised policy will be posted on this page with an updated "Last updated" date. Continued use of our website after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please visit our Contact page for details on how to reach us.